Working Effectively with Different Personalities
Venue Online - Microsoft Teams
Date Tuesday 11th May 2021
Time 09:30 - 12:30
  • Defining conflict and Types of conflict
  • Understanding the Johari Window
  • 5 Stages of Conflict
  • The role of communication in conflict resolution
  • Active listening skills
  • Paraphrasing skills
  • Powerful questions
  • Body language
  • A look at different behaviours
  • Learn to identify and understand the key character traits for each behaviour
  • Assess your own personality and understand how other behaviour effects the way you work and your reactions to situations
  • Review the conflict management model which will help you to :
    1. Develop your ability to influence others in a variety of situations and with your knowledge of your and others behaviours:
    2. Identify your own & others behaviour styles
  • Helping others manage conflict

    Please note that the HRDC Approval is under process
  • Presenter
    CPD Units 3 units on full attendance
    Seats Left 3
    Price Rs 4000
    Booking Deadline Tuesday 11th May 2021
    Map View Map