wconsulting.mu

Working effectively with different personalities
Venue Hennessy Park Hotel Ebene
Date Thursday 9th April 2020
Time 09:30 - 12:30
Information PLEASE NOTE THAT THE MQA APPROVAL IS UNDER PROCESS

  • Defining conflict and Types of conflict

  • Understanding the Johari Window

  • 5 Stages of Conflict

  • The role of communication in conflict resolution

  • Active listening skills

  • Paraphrasing skills

  • Powerful questions

  • Body language

  • A look at different behaviours

  • Learn to identify and understand the key character traits for each behaviour

  • Assess your own personality and understand how other behaviour effects the way you work and your reactions to situations

  • Review the conflict management model which will help you to :
    - Develop your ability to influence others in a variety of situations and with your knowledge of your and others behaviours
    -Identify your own & others behaviour styles

  • Helping others manage conflict
  • Presenter
    CPD Units 3 units on full attendance
    Seats Left 2
    Price Rs 4000
    Booking Deadline Thursday 9th April 2020
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