Working Effectively with Different Personalities Venue Online - Microsoft Teams Date Tuesday 11th May 2021 Time 09:30 - 12:30 Information Defining conflict and Types of conflict Understanding the Johari Window 5 Stages of Conflict The role of communication in conflict resolution Active listening skills Paraphrasing skills Powerful questions Body language A look at different behaviours Learn to identify and understand the key character traits for each behaviour Assess your own personality and understand how other behaviour effects the way you work and your reactions to situations Review the conflict management model which will help you to : 1. Develop your ability to influence others in a variety of situations and with your knowledge of your and others behaviours: 2. Identify your own & others behaviour styles Helping others manage conflict Please note that the HRDC Approval is under process Presenter Sarah Mackenzie CPD Units 3 units on full attendance Seats Left 1 Price Rs 4000 Booking Deadline Tuesday 11th May 2021 Map View Map