Live Session - Working effectively with different personalities
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| Venue | Online |
| Date | Thursday 9th April 2020 |
| Time | 09:30 - 12:30 |
| Information | PLEASE NOTE THAT THE MQA APPROVAL IS UNDER PROCESS
Defining conflict and Types of conflict
Understanding the Johari Window
5 Stages of Conflict
The role of communication in conflict resolution
Active listening skills
Paraphrasing skills
Powerful questions
Body language
A look at different behaviours
Learn to identify and understand the key character traits for each behaviour
Assess your own personality and understand how other behaviour effects the way you work and your reactions to situations
Review the conflict management model which will help you to :
- Develop your ability to influence others in a variety of situations and with your knowledge of your and others behaviours
-Identify your own & others behaviour styles
Helping others manage conflict |
| Presenter |
Sarah Mackenzie
Sarah-Jane Mackenzie majored in marketing with the Institute of Marketing Management. She started her career at Procter & Gamble (P&G) as part of the Graduate Induction Program in the UK. Her roles at P&G were extensive and educational both from understanding how the business operated and how to manage and develop people to achieve sustainable growth in various divisions and countries. Sarah brings over 18 years of corporate experience with respected Multinational companies to W.consulting with first-hand experience in creating business opportunities, starting divisions, product development, managing teams, effective selling, strategy setting, vision creation, marketing, relationship management, negotiations, business analytics and communications. She consults and delivers extensive training programs for corporates on the above mentioned areas in Western Europe, South Africa, Mozambique, Namibia, Mauritius, Seychelles, Zambia, and the United Kingdom.
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| CPD Units | 3 units on full attendance |
| Seats Left | 81 |
| Price | Rs4000
| | Booking Deadline | Thursday 9th April 2020 |
| Map | View Map |
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