Live: Managing Conflict and Anger
| |
| Venue | Online |
| Date | Tuesday 31st July 2018 |
| Time | 11:00 - 14:00 |
| Information | Many people see conflict as a negative experience. In fact conflict is a necessary part of our personal growth and development. However conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises negative energy can result causing hurt feelings and damaged relationships. Success in dealing with conflict comes from understanding how we behave as well as how we can influence others. If we approach conflict as needing to take place in one or a series of conversations and we approach those conversations with a plan we will find that we have fewer difficult people to deal with. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Content:
- Conflict as communication
- Benefits of confrontation
- Conflict resolution style questionnaire
- Stages of conflict
- Dealing with anger (yours and others)
- Dealing with problems
- The three-step conflict resolution model
- Changing yourself
- Spontaneous and reflective action |
| Presenter |
|
| CPD Units | 3 units on full attendance |
| Seats Left | 37 |
| Price | Rs1500
| | Booking Deadline | Tuesday 31st July 2018 |
| Map | View Map |
|
|
|
